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Police Department

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1. When should I call 9-1-1?

Any time you need a Police, Fire or Medical response you should dial 9-1-1. The dispatcher will ask you where your emergency is and what is happening. Please remain calm when talking to the dispatcher. Remember … when calling 9-1-1 it is very important to stay on the phone, even if 9-1-1 was dialed in error. The dispatcher is required to verify where the call is coming from and if an emergency exists. If you hang up, a police officer will be sent to the location the 9-1-1 computer provides.

2. What number do I call for a non-emergency situation?

If you are in Dakota County, call 9-1-1 for all non-emergencies. Dispatchers at the Dakota Communications Center will route callers to the appropriate person to speak with. Non-emergencies include abandoned cars, lost or found property, non-injury accidents, vandalism, and other crimes not in progress. Calling 9-1-1 does not interrupt emergency response or distract from urgent calls. It is structured to handle all types of public safety concerns. We encourage you to call 9-1-1 anytime you feel unsafe or suspicious of activity you are witnessing. If you are outside of Dakota County, call 952-322-2323.

3. What are the directions to the Burnsville Police Department?

We are located at 100 Civic Center Parkway, Burnsville, Minnesota 55337. Civic Center Parkway is located on the east side of Nicollet Avenue, north of McAndrews Road and south of the Burnsville Parkway.

4. What are the lobby hours?

The police reception desk is open between 8 a.m. and 4:30 p.m., Monday through Friday. A lobby phone is available that may be used to contact the Communications Center (dispatcher) to request police assistance after normal business hours, on weekends and during holidays.

5. How can Burnsville help me if I don’t speak English or if I am speech impaired?

Calls may be transferred to a translator. Dispatchers are also able to handle calls directly from the TTY.

6. How may I get a copy of a police or accident report?

If you would like to verify that a report is ready for release, or if you are eligible to obtain a copy, please call 952-895-4600 (between 8:00am - 4:30pm Monday through Friday) and ask for the Records Unit. There is a .25 per sheet fee for reports.

Accident reports can also be requested online through the Minnesota Department of Public Safety Driver and Vehicle Services.

7. How do I obtain a Letter of Clearance (Good Conduct)?

These letters are often required for immigration, citizenship, adoption, visas, employment and various other reasons. Please phone the police department at 952-895-4600 to provide information for the records search and coordinate a date and time to pick up the completed letter. Proof of identification must be provided to release the completed letter of clearance. The fee for this service is $32.

8. Do you provide fingerprinting services?

Fingerprinting services for the public are done by appointment only. Appointments can be scheduled by calling 952-895-4580. The cost for fingerprinting is $38 per person (must be paid for by cash or check at time of service). Please note, if an officer becomes unavailable your appointment may have to be rescheduled. Fingerprinting services are also offered by other law enforcement agencies and the Bureau of Criminal Apprehension. Please call in advance to inquire if the service is provided and for their scheduling process.

9. How do I get a Solicitor’s Permit?

Applications for solicitor’s permits may be obtained from the police receptionist. Proof of identification must be provided at the time the completed application is turned in. The fee for this service is $115. Approved permits will be issued in two to three business days.

10. How may I obtain a Restraining/Harassment Order or Order for Protection?

These documents are issued by the district court. Applications may be obtained from the Dakota County District Court locations in Apple Valley or Hastings, or visit their website:

Dakota County District Court

11. How do I check for sexual offenders in my neighborhood?

Information regarding Level III Predatory Offenders is posted on the Minnesota Department of Corrections website below:

Minnesota Department of Corrections

12. Who do I call about barking dogs or dogs running loose in my neighborhood?

Noise complaints may be reported to 9-1-1. Please phone Burnsville Animal Control at American Boarding Kennels at 952-894-3647 for assistance with stray animals or other animal-related questions.

13. How may I compliment an officer or employee?

The best way is to send an email, letter or card to the Chief of Police, 100 Civic Center Parkway, Burnsville, MN 55337 or use the link below. Tell us the name of the employee and a summary of how the employee was helpful to you. This recognition will be placed in their personnel file and shared with the employee’s immediate supervisor.

Submit Online Comment

14. How do I make a complaint against an officer or employee?

The police department accepts complaints from any source. If you have a complaint or policy question, you may call DCC/Dispatch at 651-322-2323 and ask for the on-duty Burnsville Watch Commander. If you wish to make a formal complaint, the watch commander will explain the process to you.

15. Where may I get a copy of the Minnesota Driver’s License Manual?

Copies may be obtained from any driver’s license exam station or at the Minnesota Department of Public Safety website below:

Minnesota Department of Public Safety

16. What are the rules for infant and child restraint/booster seats?

If a vehicle has a passenger airbag, it is essential for children 12 years of age and under to sit in the back seat, which is considered to be the safest location in vehicles.

Click here for more information

17. How do I get a Permit to Purchase a Handgun?

Burnsville residents may pick up an application form at the police department. A copy of the applicant’s Minnesota driver’s license or Minnesota identification card must accompany the completed form. There is no fee for this permit.

[Application]

18. How do I get a Permit to Carry a Handgun?

These permits are handled exclusively through the Dakota County Sheriff’s Office for Burnsville residents. For more information please visit their website below:

Dakota County Sheriff

19. Where can I properly dispose of ammunition?

Spent and live ammunition can be brought to the Dakota County Recycling Zone for proper disposal.
Dakota County Recycling Zone
3365 Dodd Road, Eagan, MN 55121
651-905-4520
https://www.co.dakota.mn.us/Environment/RecyclingZone/Pages/default.aspx 

20. When is Juvenile Curfew?

The City of Burnsville follows the curfew Dakota County ordinance. Click on the link to view: More...

21. Is there an overnight parking ordinance?

There is no parking allowed on any street or roadway between the hours of 2:00 A.M. and 6:00 A.M. of any day, except physicians on emergency calls.

View full ordinance...

22. What do I do if I have been targeted for identity theft?

Download the Burnsville Police Department's "Identity Theft Packet" to learn how to report the issue and how to protect yourself against identity theft in the future.

Identity Theft Packet

23. What do I do if I am the target of a scam?

The Minnesota Attorney General's Office has a lot of information on how to spot and report a scam. Common scams include callers demanding money for taxes owed, issuing fake checks, phishing, lottery scams and scams against the elderly. Minnesota Attorney General's Office