Please complete a "Change of Occupancy Form" to provide move in or move out information. Please consider your submission as a confirmation of receipt.
Or you may contact Utility Billing during business hours to start or cancel service at 952-895-4480. Please have the following information ready when you call: service address, date of occupancy change, phone number, forwarding address for service cancellation.
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Billing is monthly, but in arrears. The meter is read electronically each month by a radio transmitter on your meter to obtain a reading. The monthly bill is based on actual consumption from the previous month. The City allows the customer to use the water first to determine usage for the monthly bill. For example, January service is processed at the end of February and is paid in March.
Your first bill will be delivered on paper via the USPS. If you prefer paper billing, no further action is necessary. Paper bills are generally delivered within the first 7 to 10 days of each month.
Or
You can enroll in paperless, e-Bills through the WaterSmart portal. Once you are logged into WaterSmart, you are able to enroll by simply clicking the "Pay Bill" button on the billing page. You will then be redirected to Billtrust where bills are stored and you will no longer receive a paper copy. e-Bill customers will receive an email notice at the end of each month that a new bill is available to view online.
Please note, if you would ever need to cancel your e-Bill account and receive paper statements, please call 952-895-4480 and staff will cancel your online account.
Please check your Junk Mail or Spam email folders to make sure the messages are not going there. Please note, current and 18 months of historical bills are available 24/7 through the online portal. If any questions arise, please call 952-895-4480.
We offer convenient payment options online, by mail or with our secure payment drop-box with drive-up access outside the Burnsville Police Station at 100 Civic Center Parkway.
Learn more about payment options
Please note, we do not offer payment by telephone.
If you are an e-Bill customer, click the following link for step-by-step instructions to establish auto pay online through a checking account or credit card.
View step-by-step instructions for establishing an online account and auto pay (PDF)
If you receive paper bills, please print, fill out and return the following form to establish auto pay through a checking account.
ACH Auto-Pay form (PDF)
No, but a monthly penalty fee will accrue on the balance owed. Delinquent amounts are added to the property taxes of the home.
Yes! You can monitor your water usage, compare your water use to others, get leak alerts and more through your online WaterSmart portal.
Meters will only register usage when water flows through it. A leak can be costly -- an small leak for a toilet can waste 200 gallons a day or 6,000 gallons a month. Since leaking toilet water goes down the drain, toilets don’t necessarily leave any sign of a leak until you get a bill.
Yes, "odd-even” watering restrictions are in effect April 1 through Sept. 30. For more information, visit our Watering Restrictions page.
Bi-annual hydrant flushing done by the City may cause discolored water. If discolored water is present, the problem can usually be corrected by opening all cold-water faucets and allowing them to run at the same time until the water clears.
Burnsville water is considered to be “hard” water and customers may find a water softener to be beneficial. The water hardness is 23-25 grains per gallon (gpg) or 393 milligrams per liter (mg/L). The iron is 0.05 parts per million (ppm) and the manganese is 0.02 ppm.